Legal

Terms of Service

Last updated: 17 June 2026

1. Acceptance of terms

By accessing or using LexPrime OS (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. The Service is provided by CloudPrime (Pty) Ltd("CloudPrime", "we", "us").

2. Eligibility

The Service is intended for use by South African legal practitioners and law firms. By using the Service, you represent that you are authorised to act on behalf of your firm and that your use complies with the Legal Practice Act 28 of 2014 and all other applicable laws.

3. Subscription and billing

  • Plans: We offer four subscription plans (Solo, Small Firm, Medium Firm, Large Firm) with pricing in South African Rand (ZAR).
  • Free trial: A 14-day free trial is available on all plans. No credit card is required to start a trial.
  • Billing: Subscriptions are billed monthly or annually in advance. VAT is applicable.
  • Cancellation: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
  • Price changes: We may change pricing with 30 days' notice. Existing customers retain their current pricing for the remainder of the current billing period.

4. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose.
  • Upload malware, viruses, or malicious code.
  • Attempt to access data belonging to other firms.
  • Reverse engineer, decompile, or disassemble the Service.
  • Resell or sublicense access to the Service without our written consent.
  • Use the Service to process data in violation of POPIA, FICA, or any other applicable law.

5. Customer data

  • Ownership: You retain full ownership of all data you upload to the Service.
  • Processing: We process your data on your behalf as a data processor under POPIA. A separate Data Processing Agreement is available on request.
  • Export: You may export your data at any time in standard formats (CSV + original document files).
  • Deletion: Upon cancellation, your data is retained for 30 days for export purposes, then permanently deleted.
  • Backups: We maintain daily encrypted backups with 30-day retention. Backups are stored in South Africa.

6. AI features

AI features are powered by Ollama, an open-source local LLM engine, installed on your own server. AI features require Ollama to be installed and enabled. We do not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content. You are responsible for reviewing all AI-generated content before use.

7. Service availability

We target 99.5% uptime for the Service. We are not liable for downtime caused by: your hosting provider, network issues, scheduled maintenance (notified in advance), force majeure events, or your failure to maintain system requirements. Large Firm customers have a 1-hour SLA; Medium Firm customers have a 4-hour SLA. Solo and Small Firm customers have best-effort response.

8. Intellectual property

CloudPrime retains all intellectual property rights in the Service, including the LexPrime OS software, source code, designs, and trademarks. You may not copy, modify, or distribute the Service without our written consent.

9. Limitation of liability

To the maximum extent permitted by law, CloudPrime shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold CloudPrime harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

11. Termination

We may suspend or terminate your access to the Service if you breach these Terms. Upon termination, your data will be deleted after 30 days. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will survive.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the courts of Johannesburg, South Africa.

13. Changes to these terms

We may update these Terms from time to time. We will notify customers by email of any material changes. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at info@cloudprime.co.za or +27 (0)10 110 8466.