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Privacy Policy

How we collect, use, and protect your personal information

Last updated: 1 May 2026

This Privacy Policy describes how CloudPrime (Pty) Ltd ("CloudPrime," "we," "us," or "our") collects, uses, processes, and discloses information, including personal information, in conjunction with your access to and use of our website, software products, services, and applications (collectively, the "Services"). This policy applies to all users of our Services, including law firms, attorneys, conveyancers, their employees, and clients who access client portals.

1. Information We Collect

Information You Provide

  • Account registration details including name, email address, firm name, and contact number
  • Practice management data including case information, client details, document content, and communication records
  • Billing and payment information necessary for subscription management
  • Support communications and feedback submitted through our contact channels
  • Survey responses and product usage preferences

Information Collected Automatically

  • Device information including browser type, operating system, and IP address
  • Usage data including pages visited, features used, and time spent in the application
  • Log data and performance metrics for service monitoring and improvement
  • Cookie and tracking pixel data as described in our Cookie Policy

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services and user experience
  • To process transactions, manage subscriptions, and send related communications
  • To provide customer support and respond to enquiries
  • To send product updates, security alerts, and administrative messages
  • To monitor and analyse usage patterns to improve our platform
  • To detect, investigate, and prevent fraudulent or unauthorised activities
  • To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

Your data is stored on secure servers and protected using industry-standard security measures including encryption at rest and in transit, access controls, and regular security assessments. As a South African company, we prioritise data sovereignty and ensure that your data remains within South African borders where possible. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Sharing

We may share your information in limited circumstances:

  • With service providers who assist in operating our platform, subject to strict confidentiality obligations
  • When required by law, regulation, legal process, or governmental request
  • To protect the rights, property, or safety of CloudPrime, our users, or the public
  • In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. Upon account termination, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes such as dispute resolution.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) and applicable data protection laws, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information where permissible
  • Object to the processing of your personal information
  • Request restriction of processing of your personal information
  • Data portability where technically feasible
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at privacy@cloudprime.co.za.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by sending you a notification. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: